To secure your booking, a non-refundable deposit of $100 is required.

We require the following details at the time of booking: full name, contact number, email address, event location, event time, and selected menu and approximate numbers.

Final confirmation of event details— including final numbers, dietary requirements, menu selections, any changes and delivery or service times—must be provided no later than 14 days prior to the event.

Any changes requested after this date may incur additional charges and cannot be guaranteed.

All catered menus require a minimum of 40 guests. If your final numbers are below 40, the minimum charge will still apply.

Full payment is due 7 days prior to the event unless otherwise agreed in writing. Cancellations made within 7 days of the event will incur the full invoice amount, reflecting the cost of ingredients and staffing commitments already in place.

Postponements within 7 days notice including those due to weather or unforeseen circumstances, will incur a fee of 50% of the invoice to cover associated costs.

Delivery and travel charges are calculated from our Windsor location. For drop-off services, we endeavour to arrive as close as possible to the requested time; however, exact delivery times cannot be guaranteed.

All hot food is transported in insulated containers designed to maintain temperature for several hours when sealed.

While we do our very best to accommodate last-minute orders, please note that bookings made within 72 hours of the event may incur a 15% surcharge, subject to availability.

Our catering packages begin at the scheduled serving time of the first course, with our team arriving approximately one hour early to carefully set up and prepare for your event.
(Excluding the whole hog package)

If your event runs longer than the allocated service time, an additional fee of $70 per staff member, per hour (billed in 15-minute increments) will apply.

We provide all necessary equipment, including buffet tables, serving utensils, and linen. Please note that access to power and water may be required.

Depending on your chosen menu, we may operate from one of our vehicles or food trucks, so we kindly ask for a flat, accessible space near the serving area.

While we take every precaution to avoid crosscontamination, please understand that we cannot guarantee a completely allergen-free environment.

For food safety reasons, we cannot take responsibility for any food consumed after the event has concluded. If you choose to keep leftovers, please ensure they are stored and reheated safely.